WEBSITE QUESTIONS 

Note: If the WCA website isn’t displaying fully on your screen, it may be due to increased text size settings on your device. 

How do I login to the website for the first time?

What should I do if I am unable to login to the website even though I'm a member?

Your membership is linked to your email address. If you have an old email address or more than one email address, try logging in with one of your other email addresses. If you continue to have problems, email help@wcanaples.org for help. 

If you are receiving the weekly newsletter at your email address and cannot login, make sure your password is correct. Try changing your password. You may need to update your password by following the same procedure as under "How do I login to the website for the first time," above. WCA cannot see or retrieve your password. If you still cannot login, email help@wcanaples.org for help.

What should I do if I forget my password?

WCA cannot see or retrieve your password. You will have to reset it by clicking "Forgot Password" and following the same procedure as under "How do I login to the website for the first time," above. If you continue to have problems, email help@wcanaples.org for assistance.

What are the titles on the top of the website?

Those titles constitute the menu bar. Each title is a topic area, with additional informational topics under on a dropdown list.

Why can’t I access certain pages on the website?

Certain pages are restricted to Members-Only to protect the information of our members. If you are a member, make sure you are logged in to see these pages.

Why is some of the text on the website blue?

The blue text is hyperlinked. By clicking on it, you are brought directly to the referenced page, category, or email application.

How do I find and access my profile?

If you are logged in, the best and easiest way to access your profile is to click on your name in the upper right above the menu bar. For further instructions, visit "My Profile."

How do I edit my profile?

Once you are in your profile, click on the purple "Edit Profile." button on the left. When done, make sure to click on “Save” to save your changes.

If you edit and update your email and/or other contact information, please also inform JFGN directly of those changes - they do not receive the information from our system. Email Renee at rbialek@jewishnaples.org.

How do I add my photo to my profile page?

Is there a Member Directory? How do I find a member's email or phone number?

Yes, there is a Member Directory. The Directory is accessible only to members and only when you are logged into the website in order to preserve the security of members' information. Log in and search the "Directory." In the Search box, you can search by first name, last name, community, zip code, street name, and any number of other data points. Also see below about how to find members in the Mobile App.

How do I send an email to another member through the Membership Directory?

You can send an email directly to a member by clicking on the member’s email address under her name in the directory. At the top center of the page, click on the box “Send Message.” You will see a Message page to type your message. Your name and email are already entered.

How do I make my profile private so I’m not searchable in the Membership Directory?

Once you are in your profile, click “Edit Profile.” Uncheck the “Show profile to others” box and click “Save.” This also means "anonymous," not your name, will appear on event registration lists, which may hinder your ability to receive updated information about an event you have registered for.

Why can't I register for a program or event?

WILD APRICOT MOBILE MEMBER APP QUESTIONS

Can I only use the App and not the website?

You cannot do everything on the App. Only four functions are available: Members, Events, My Tickets, and My Profile. There is no information about Groups on the APP.

There is much more information on the website, especially for Groups and upcoming events for which registration is not yet open. We recommend that you not rely exclusively on the APP but use it in conjunction with the website.

Can I see my profile on the APP?

Yes. Click on the "My Profile" button on the bottom right.

How do I get the Wild Apricot App?

You must download it on your phone. You can either download it through the Apple store (for iPhones) or Google Play store (for androids). Search for "Wild Apricot for Members." Make sure to download that one, not the one for administrators. Your password is the same for the website and the APP.

How do I register for programs through the Wild Apricot App?

Only programs for which registration is enabled are visible for registration. Click on "Events" at the bottom of your phone screen. When you see an event you want to attend, click on it to display the "Event details" screen. If the event is not closed, you can register for it by simply clicking the blue "Register" bar. Once your registration is complete, you will receive a confirmation.

How do I view my registrations through the Wild Apricot App?

Click on "My Tickets" at the bottom of your phone screen.

How do I find a member on the Wild Apricot App?

Click on "Members" at the bottom of your phone screen. In the Search Box, you can search by first name, last name, community, zip code, street name, and any number of other data points

Can I cancel my event registration using the Wild Apricot App?

Generally yes.