FAQS
(Frequently Asked Questions)
GENERAL QUESTIONS What does WCA stand for? Women's Cultural Alliance. What is the relationship between WCA and the Jewish Federation of Greater Naples (Federation or JFGN)? WCA is an affinity group of the Federation. As such, WCA and its members must abide by Federation’s rules and policies. Membership in WCA includes membership in the Federation. What is the Nina Iser Jewish Cultural Center? The majority of our events and programs take place at JFGN at the Nina Iser Jewish Cultural Center in Naples, which is the name of the Federation building. There is a schedule board on the left side wall when you first enter the building that shows you which room your scheduled activity is in. The receptionist can assist you with obtaining a photo ID badge for the building (see below under Membership). The receptionist also holds the keys to the storage cabinets in the BBYO lounge, computer hook-up cables, and remotes. She and the staff can help with building questions, badging information and much more, but they are not knowledgeable in all things WCA. Please be courteous to them. Please contact help@wcanaples.org if you need assistance with WCA issues. What is Wild Apricot? Wild Apricot is the name of the member management system that operates our website. How do I find out information about WCA events, programs, and groups? There are four sources for information:
Where can I find WCA policies about groups and activities, membership, code of conduct, and guests? Click here to view the "Policies" page under "About Us." What if I have questions? How do I get help? If you have questions about membership in WCA, please contact: Membership Director Harriett Kleinman, hmkleinman@gmail.com or President Patti Boochever at pattiwca@gmail.com. For other questions, email help@wcanaples.org |
MEMBERSHIP QUESTIONS How do I join? Visit the "Join or Renew" page under "Membership" for instructions. How much does membership cost? Annual dues are $118 and includes the amount for membership in the Jewish Federation of Greater Naples (JFGN). How long is membership for? Membership is for one year, from September 1-August 31. If a new member joins on or after April 1, she is eligible for membership through August of the subsequent fiscal year. Why does the dues renewal period begin before the season begins on September 1? Renewals begin each year on July 1 for the upcoming season. WCA's budget is based solely on our portion of the membership dues, so for budgeting purposes we need to know how many members we have when the season begins. What if I don't renew by September 1? Annual dues must be paid on or before August 31 each year in order to maintain membership privileges for the new season, including receipt of the weekly newsletter and the ability to register for and participate in WCA activities. Dues may be paid anytime thereafter to restore membership privileges. How do I renew? Visit the "Join or Renew" page under Membership for instructions. If you have trouble, we will be happy to help you renew and to take your payment over the phone. I was previously a WCA member but my membership lapsed, and the website won't let me renew. Should I create a new account? No. We might have archived your file. Our membership management system charges us for each member based on her email, so we do not want you to create a second account. Please email help@wcanaples.org for assistance. We will be happy to help you renew and to take your payment over the phone. What if I cannot afford the dues? If you need financial assistance to pay your dues, please contact the President of JFGN. How do I get a WCA name tag? WCA orders name tags for new members free of charge. Once we receive your name tag, you will be notified by email to pick it up at Federation. All name tags are on a magnetic board by the vending machines. If you need a replacement name tag, email Barbara Suden to order one for $8. PLEASE WEAR YOUR WCA TAG AT ALL EVENTS. How do I get a photo ID badge for the Nina Iser Jewish Cultural Center? The receptionist at Federation will take your picture and issue you a badge. For security purposes, you must swipe your badge and wear it when in the building. But we also recommend wearing your WCA name tag as it is easier for others to see and read. |
LOG IN QUESTIONS How do I login to the website for the first time?
What should I do if I am unable to login to the website even though I'm a member? Your membership is linked to your email address. If you have an old email address or more than one email address, try logging in with one of your other email addresses. If you continue to have problems, email help@wcanaples.org for help. If you are receiving the weekly newsletter at your email address and cannot login, make sure your password is correct. Try changing your password. You may need to update your password (see "How do I login to the website for the first time" above). If you still cannot login, email help@wcanaples.org for help. What should I do if I forget my password? We cannot see or retrieve your password. You will have to reset it by clicking "Forgot Password" and following the directions to reset it (see "How do I login to the website for the first time" above). If you continue to have problems, email help@wcanaples.org for assistance. |
WEBSITE QUESTIONS What are the titles on the top of the website? Those titles constitute the menu bar. Each title is a topic area, with additional informational topics under on a dropdown list. The public only has access to four topics. Logged-in members have access to three additional topics with additional dropdown options: Members, News and Events. Where to find information on the website? See "How to Navigate the WCA Website" under "About Us." Why is some of the text on the website blue? The blue text is hyperlinked. By clicking on it, you are brought directly to the referenced page or category, or to send an email. How do I find and access my profile? If you are logged in, the best and easiest way to access your profile is to click on your name in the upper right above the menu bar. You can also access your profile under the dropdown menu "Members." How do I edit my profile? Once you are in your profile, click on the purple "Edit Profile." button on the left. When done, make sure to click on “Save” to save your changes. If you edit and update your email and/or other contact information, please also inform JFGN directly of those changes - they do not receive the information from our system. Email LC at lcaedenales@jewishnaples.org. How do I add my photo to my profile page?
How do I make my profile private so I’m not searchable in the Membership Directory? Once you are in your profile, click “Edit Profile.” Uncheck the “Show profile to others” box and click “Save.” This also means "anonymous," not your name, will appear on event registration lists. Is there a Member Directory? How do I find a member's email or phone number? Yes, there is a Member Directory. The Directory is accessible only to members and only when you are logged into the website in order to preserve the security of members' information. Log in and search the "Directory" in the dropdown list under "Members." In the Search Box, you can search by first name, last name, community, zip code, street name, and any number of other data points. Also see below abut how to find members on the APP. How do I send an email to another member through the Membership Directory? You can send an email directly to a member by clicking on the member’s email address under her name in the directory. At the top center of the page, click on the box “Send Message.” You will see a Message page to type your message. Your name and email are already entered. GROUPS WCA has over 50 interest groups, which are open only to members. These groups email their events to those members who have requested to join the group and generally do not advertise them in the weekly newsletter. See "Groups" on the website. How do I join a group? You must request to join the group by emailing the liaison. Visit the "Groups Members Only" page for information about groups and the liaisons. What if I no longer wish to participate in a group? Be sure to email the liaison if you no longer want to participle in the group and ask to be removed from the email list. |
EVENTS WCA has over 1600 members. Many programs and events by their nature are small. We recommend reading your weekly newsletter early Thursday morning to register early for events to maximize your opportunity to participate. How do I register for events and Programs? There are four ways to register for events:
Do I have to register for an event or can I just show up? You must register to attend a program, activity or event. Please do not just show up without registering. Some groups and events limit the number of participants due to venue size or to enable each member to have a quality experience. It is very difficult to plan for or accommodate those who are not registered. Can I bring a guest to WCA events? Events are for WCA members only, unless otherwise specified. See the guest policy under "Members" or click here. Where can I find the events I've registered for? When logged in to the website, wcanaples.org, you can click on your name in the upper right, above the blue page and menu bar. Clicking on your name brings up your “My Profile” page. Above “Membership Details,” click on “My event registrations.” You will be able to view a list of your future and past registrations. Also see below about how to view your registrations on the APP. Can I add my events to my personal calendar? Yes. You can do this right from both the registration and confirmation pages, in the upper right corner. Is it necessary to cancel my registration if I find I cannot attend? Yes! Please remember to cancel your registration as early as possible if you find you cannot attend an event. Do not be a No-Show. Event organizers and presenters are counting on your attendance. Most importantly, last-minute cancellations and no-shows are unfair to women on the waitlist who are deprived of the opportunity to attend or are notified of openings too late to attend. Can I cancel my registration on the website? Generally, yes. However, if it is paid event, or it is too close to the event date, you cannot cancel yourself. If you are unable to cancel, please email the group liaison, program organizer, or help@wcanaples.org. Also see below about how to cancel your registration on the APP. To cancel:
FOR EVENTS REQUIRING PAYMENT, DO NOT CANCEL YOUR REGISTRATION YOURSELF. CONTACT help@wcanaples.org. If you canceled a paid event by mistake, please contact help@wcanaples.org. or the treasurer. THERE ARE DEADLINES FOR REFUNDS, AND PROCESSING A REFUND REQUIRES ADMINISTRATIVE INTERVENTION. Why can't I register for a program or event?
If you check all those reasons and are still unable to register, please email help@wcanaples.org. How do I become a volunteer or liaison? Visit the "How to Volunteer" under "Members" for information. As an all volunteer organization, we welcome all volunteers! Where can I find the WCA Canasta rules? Go to "Canasta Rules" under "Members" on the dropdown list.
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WILD APRICOT MEMBER APP QUESTIONS You cannot do everything on the App. Only four functions are available: Members, Events, My Tickets and My Profile. There is much more information on the website, especially for Groups and upcoming events for which registration is not yet open. We recommend that you not rely on the exclusively on the APP but use it in conjunction with the website. Can I see my profile on the APP? Yes. Click on the "My Profile" button on the bottom right. How do I get the Wild Apricot App? You must download it on your phone. You can either download it through the Apple store (for iPhones) or Google Play store (for androids). Search for "Wild Apricot for Members." Make sure to download that one, not the one for administrators. How do I register for programs through the Wild Apricot App? Only programs for which registration is enabled are visible for registration. Click on "Events" at the bottom of your phone screen. When you see an event you want to attend, click on it to display the "Event details" screen. If the event is not closed, you can register for it by simply clicking the blue "Register" bar. Once your registration is complete, you will receive a confirmation. How do I view my registrations through the Wild Apricot App? Click on "My Tickets" at the bottom of your phone screen. Can I cancel my event registration using the Wild Apricot App? Generally yes.
However, if it is paid event, or it is too close to the event date, cancellation is not enabled and you cannot cancel yourself. If you are unable to cancel, please email the group liaison, program organizer, or help@wcanaples.org. and request to cancel. How do I find a member on the Wild Apricot App? Click on "Members" at the bottom of your phone screen. In the Search Box, you can search by first name, last name, community, zip code, street name, and any number of other data points. |
The Women’s Cultural Alliance (WCA) is run entirely by volunteers. We are non-partisan, non-sectarian and welcome women of all faiths. WCA is an affinity group of the Jewish Federation of Greater Naples. |
| Women’s Cultural Alliance · Jewish Federation of Greater Naples 4720 Pine Ridge Road, Naples, Florida 34119 239-263-4205 · jewishnaples.org
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